Simple, transparent pricing

Start free. Upgrade when you need more. No surprises.

One flat price per account, not per server. No per-ticket fees, no per-message charges, no usage surprises. Pick a plan, and it applies to every server you own. Scale your support without watching a meter.

Plans are per account, not per server. Your plan applies to all servers you own.

Free

$0forever

Try AI-powered support with zero risk. Works alongside your existing ticket bot, or on its own.

Key features included:

AI-Powered Support

Auto-answers from your knowledge base.

50 AI responses/mo
The bot answers up to 50 questions per month automatically.
External ticket mode
Already using another ticket bot? Keep it. DuffyBot adds AI responses on top of your existing setup.
Staff takeover
Human staff can jump into any ticket and take over from the AI.
Discord channel indexing
The bot learns from messages in your Discord channels.
1 knowledge base source
Connect one Discord channel or add up to 5 manual entries.
1 ticket category
One type of support ticket for your server.
7-day analytics
See basic ticket stats and trends from the last 7 days.
Last 25 transcripts
View the full conversation history of your last 25 tickets.

Starter

$12/mo

The full product for growing servers. No artificial restrictions on the basics.

All Free features, plus:

Custom Embeds

Design ticket panels with a visual editor.

1,000 AI responses/mo
The bot answers up to 1,000 questions per month.
AI data lookups
Create up to 2 data tables (500 rows each). The AI searches them during conversations to answer with real data like order status, serial keys, and more.
All 6 conversation styles
Choose how the AI sounds: friendly, professional, concise, and more.
Unlimited KB sources
Connect as many knowledge sources as you need.
5 ticket categories
Organize tickets into up to 5 different types.
All-time analytics
Full analytics history with no time limit. See every trend since day one.
5 AI corrections
Teach the AI when it gives a wrong answer so it starts improving over time.
1 public channel
The bot can respond to questions in one public channel for everyone to see.

Best Value

Pro

$29/mo

For servers that take support seriously. The AI learns, adapts, and improves over time.

All Starter features, plus:

AI-Powered KB Analysis

Finds gaps and generates new content automatically.

2,500 AI responses/mo
The bot answers up to 2,500 questions per month.
5 lookup tables (5K rows)
Create up to 5 data tables with 5,000 rows each. Perfect for order databases, product catalogs, and customer records.
Full site crawl
Scrape entire websites for your knowledge base, not just individual pages.
AI content generation
The AI writes knowledge base articles based on gaps it finds.
KB gap tracking + analysis
The AI finds holes in your knowledge base and tells you what to add.
Unlimited AI corrections
Correct the AI as many times as you need with no monthly cap.
CX Score
An AI-calculated customer experience score based on your ticket data.
3 public channels
The bot can respond in up to 3 public channels.

Business

$59/mo

For large servers and businesses that need unlimited capacity and dedicated support.

All Pro features, plus:

Unlimited AI Suite

No caps on responses or automations.

5,000 AI responses/mo
The bot answers up to 5,000 questions per month.
10 lookup tables (10K rows)
Create up to 10 data tables with 10,000 rows each. Full capacity for enterprise-level data lookups.
Unlimited FAQs, canned responses
No limits on pre-built answers for your staff.
Unlimited categories + forms
No limits on ticket types or pre-ticket forms.
Priority support
Get help from our team faster when you need it.
Unlimited public channels
The bot can respond in as many public channels as you want.
Data export (CSV)
Export your ticket and analytics data for external analysis.
White-label branding (soon)
Remove our branding and use your own. Coming soon.

Compare all features

Expand any category to see exactly what each plan includes.

Free

Starter

$12/mo

Pro

$29/mo

Business

$59/mo

Free

Pro

AI responses per month

1,000

2,500

5,000

AI responses per month

2,500

Lookup tables

2 tables

5 tables

10 tables

Lookup tables

5 tables

Rows per lookup table

500

5,000

10,000

Rows per lookup table

5,000

Conversation styles

All 6

Conversation styles

All 6

Response length options

Auto only

All 4

Response length options

Auto only

All 4

Perspective mode

First person

Both

Perspective mode

First person

Both

Confidence threshold

Fixed (60%)

Configurable

Confidence threshold

Fixed (60%)

Configurable

Custom AI instructions

Server context field

Debug mode

Free

Pro

KB sources

1 channel or 5 manual

Unlimited

KB sources

1 channel or 5 manual

Unlimited

Discord channel indexing

Website scraping

Single pages

Full site crawl

Website scraping

Full site crawl

GitHub repo indexing

Manual entries

Up to 5

Unlimited

Manual entries

Up to 5

Unlimited

AI-powered KB analysis

AI content generation

KB gap tracking

Free

Pro

Staff takeover

Ticket categories

Unlimited

Ticket categories

Pre-ticket forms

Unlimited

Pre-ticket forms

Ticket priority levels

Internal ticket notes

Auto-close (inactive)

7 days fixed

Configurable

Auto-close (inactive)

7 days fixed

Configurable

Auto-close (first message)

Proactive follow-up

External ticket mode

Max open tickets per user

1 - 5

1 - 10

Max open tickets per user

1 - 10

Blacklisting

Business hours

Free

Pro

Team management

Owner only

Up to 3

Up to 10

Unlimited

Team management

Owner only

Up to 10

FAQs (zero AI cost)

Unlimited

FAQs (zero AI cost)

Canned responses

Unlimited

Canned responses

AI corrections

Unlimited

AI corrections

Unlimited

Free

Pro

Custom embeds

Public channel responses

1 channel

3 channels

Unlimited

Public channel responses

3 channels

Free

Pro

Ticket transcripts

Last 25

Unlimited

Ticket transcripts

Last 25

Unlimited

DM transcripts to users

Post-close surveys

Feedback dashboard

Free

Pro

Dashboard analytics

7 days

All time

Dashboard analytics

7 days

All time

CX Score

Data export (CSV)

Free

Pro

Priority support

Free

Pro

Webhook notifications

White-label branding

Ready to automate your support?

Start with the free plan. No credit card required.

14-day money-back guarantee