Everything your support needs.
Nothing it doesn't.

AI responses, knowledge base, analytics, staff handoff. All configured from a single dashboard.

AI-Powered Responses

Instant, accurate answers from your knowledge base.

Confidence scoring -Every response shows how sure the AI is. Below your threshold? Auto-escalates to staff.

Zero hallucination -The AI only uses YOUR content. No internet pulls, no guessing, no made-up answers.

Smart escalation -When the AI cannot answer confidently, it notifies staff instantly and steps back.

Data lookups -Upload product data, serial keys, or order info. The AI searches it in real-time and responds with actual data.

Auto language detection -The AI detects what language your user writes in and replies in the same language. Or lock it to one of 72 supported languages.

Knowledge Base

Feed it once, keep it in sync forever.

Discord channels -Scrape your existing #faq, #rules, or #announcements channels. New messages auto-index.

Websites & docs -Point it at a URL and it crawls your docs, help center, or landing page.

GitHub repos -Index README files, code docs, and wikis directly from your repositories.

Manual entries -Paste custom content directly into the dashboard for anything else.

Dashboard & Analytics

See everything. Control everything.

Visual embed editor -Click-to-edit WYSIWYG editor for ticket panels, welcome messages, and close messages.

Ticket analytics -Track tickets over time, resolution rates, average response time, and AI vs human splits.

Cost savings -See exactly how much time and money the AI is saving compared to manual support.

AI response log -Full log of every AI response with confidence scores, intent classification, cost tracking, and filters.

Staff Handoff

AI handles the easy stuff. Humans handle the rest.

Auto-escalation -Low confidence, user frustration, or explicit "talk to a human" requests trigger instant handoff.

Staff takeover -Any staff member can take over a ticket with one command. AI steps back immediately.

Full transcripts -Every ticket generates a Discord-styled HTML transcript, posted to your log channel.

Post-ticket surveys -Users get a DM survey after close. Ratings appear on the transcript and in analytics.

Everything else included

The full toolkit for automated Discord support.

Custom Categories

Organize tickets by topic. Users pick a category before opening, so AI and staff know the context.

Multi-Button Panels

Each category gets its own button on the ticket panel. Up to 25 buttons with custom labels, emojis, and colors.

Pre-Ticket Forms

Collect structured info before the ticket opens. The AI reads form answers to give better first responses.

Abuse Prevention

Configurable max open tickets per user (1-10). Prevents spam and abuse without manual moderation.

External Bot Support

Already using Ticket Tool or TicketBot? DuffyBot works alongside them, responding in their ticket channels.

Public Channel AI

AI responds in regular channels. Choose when: @mentions only, every message, or smart question detection.

Custom Embeds

Full WYSIWYG editor for every embed: ticket panel, welcome message, close message, category selection.

Auto-Sync Knowledge

When you update indexed Discord channels, the KB updates automatically. No manual re-scraping needed.

Private Threads

Tickets use private Discord threads. Clean, contained, easy to archive, and only visible to the user and staff.

HTML Transcripts

Beautiful Discord-styled transcripts with messages, timestamps, avatars, and embeds. Posted to log channels or DM'd.

Satisfaction Ratings

Post-ticket DM surveys with star ratings and optional feedback. Ratings appear on transcripts and in analytics.

15-Minute Setup

Add the bot, configure from the dashboard, import your KB. No coding, no CLI, no complex configuration.

Multi-Server Ready

Each server is fully isolated. One bot instance, unlimited servers, each with their own settings and KB.

24/7 Coverage

AI never sleeps, never takes breaks, never calls in sick. Your support runs around the clock.

Granular Controls

Configure AI style, response length, confidence threshold, staff roles, transcript settings, and more.

AI Data Lookups

Create data tables the AI searches during conversations. Order status, serial keys, pricing - real data, not guesses.

Team Management

Invite staff to the dashboard with admin or moderator roles. Control who can change settings vs. just view data.

Custom AI Instructions

Tell the AI exactly how to behave for your server. Set personality, rules, and context unique to your community.

FAQs & Canned Responses

Pre-built answers for common questions (zero AI cost) and canned responses your staff can send with one click.

AI Corrections

When the AI gets something wrong, correct it. It learns the fix and applies it to future conversations automatically.

72 Languages

Auto-detect the user's language or lock to one. The AI responds in whatever language your community speaks.

Forum Channel AI

AI auto-responds to new forum posts. Great for community help forums, Q&A channels, and support boards.

Sticky Help Prompt

A customizable embed that stays at the bottom of public channels, always reminding users how to get help.

AI Response Log

See every AI response with confidence scores, intent, tokens, and cost. Filter and sort to monitor quality.

AI Feedback

Users rate responses with thumbs up or down. Use the data to improve your KB and create corrections.

AI-Powered Ticket Resolution

See how your support changes from day one

Your members ask the same 10 questions. Now they get answers in seconds instead of hours.

Without a Discord support bot, members wait hours for staff to come online. With DuffyBot, every question gets an instant reply pulled straight from your knowledge base. The AI chatbot handles routine tickets automatically, and your moderators only step in for the complex stuff.

Before

#ticket-0284

JohnDoe2 hours ago

How do I reset my password?

Waiting for staff response...

Staff: Away2h waiting

With DuffyBot

After

#ticket-0284Resolved

JohnDoe12 seconds ago