How DuffyBot Works
From setup to your first resolved ticket in under 15 minutes. Here's the full picture.
Three steps. That's it.
From zero to AI-powered support in about 15 minutes.
Import your knowledge
Point it at your docs, FAQ, or website. It learns everything in minutes.
AI handles tickets
Questions come in, answers go out. Sourced directly from your knowledge base.
You stay in control
Set thresholds, review transcripts, step in whenever you want.
Your knowledge, any format
Import from wherever your documentation lives.
Discord channels
Pull messages from FAQ, announcements, and support channels.
Websites
Crawl documentation sites, help centers, and landing pages.
GitHub repos
Sync README files, wikis, and documentation from repositories.
Manual entries
Paste custom content, internal docs, or anything else.
What happens when a ticket comes in
A real question, answered in seconds. No staff needed.
From question to answer, no queue.
Only edge cases need human help.
Point, click, done.
When AI isn't sure, humans step in
Most bots guess when they don't know. DuffyBot knows when to stop.
You set the threshold
Choose your confidence cutoff (e.g., 70%). Below that, AI hands off.
Staff get notified
Your team sees exactly what the user asked and why AI couldn't answer.
AI learns from every handoff
Staff corrections get saved to the knowledge base. Next time, AI handles it.
See everything at a glance
Every ticket, every metric, every conversation. All in one place.
Analytics
Tickets this month
0
+12% from last month
AI resolution rate
0%
Above 85% threshold
Avg response time
0s
vs 4.2h industry avg
Est. savings
$0/mo
Based on ticket volume
Tickets over time
Peak hours
Ready to stop the ticket chaos?
Set up in 15 minutes. Free tier included. No credit card required.
14-day money-back guarantee on all paid plans