Automate Discord support & moderation with AI
DuffyBot reads your docs and server rules to answer questions, assist with tickets, and handle repetitive mod work - directly inside Discord.
Free to start. Live in under 15 minutes.
Try it yourself
Type any question. See how the AI responds using real knowledge base content.
DuffyBot is an AI-powered Discord bot that answers support questions using your knowledge base, not generic internet data. Every response includes a confidence score so your team knows exactly when to step in.
Try one of these, or type your own question
This is real AI using our demo knowledge base. Your bot uses your content.
Demo runs on a lightweight model for speed. The full bot uses more powerful AI for better responses.
Built for servers like yours
If your team answers the same questions every day, this is for you.
Gaming servers get flooded with the same questions day in, day out. We handle it effortlessly while you kick back and relax.
Trying to focus on what matters but drowning in questions from your userbase. We handle the support so you can ship without tickets piling up in the background.
Your community is growing but so is the flood of questions. Refunds, access issues, broken links. We handle the repetitive stuff so you can focus on creating.
Your mods are burning out answering the same onboarding questions on repeat. We take that weight off their shoulders so they can focus on actually building the community.
Am I allowed to randomly kill people?
How much does VIP cost?
Where do I appeal a ban?
What's the server IP?
I paid but still can't access the course
Do we get lifetime updates or just this version?
The download link for the templates is broken
Can I get a refund if it's not for me?
Avg. response time: 23 min (target: 5 min)
Plus ecommerce, esports, NFT, roleplay, and thousands more
Your users speak different languages? So does DuffyBot. 72 and counting.
See how your support changes from day one
Your members ask the same 10 questions. Now they get answers in seconds instead of hours.
Without a Discord support bot, members wait hours for staff to come online. With DuffyBot, every question gets an instant reply pulled straight from your knowledge base. The AI chatbot handles routine tickets automatically, and your moderators only step in for the complex stuff.
How do I reset my password?
How do I reset my password?
Go to Settings → Account → Reset Password. You'll receive an email within 2 minutes.
Works with your existing ticket bot
Already running a ticket system? Keep it. DuffyBot plugs right in.
Ticket Tool
TicketBot
Ticket King
Tickety
Helper.ggNo existing ticket bot? DuffyBot has its own ticket system built in.
Real numbers from our platform
DuffyBot resolves the majority of our tickets on its own and most of the time I barely have to step in anymore. It's taken a lot of the workload off me.
The knowledge base system is really powerful. I fed it information from my business and it learned everything from that. Now it can answer really specific questions like it actually understands the products.
Customers get answers instantly instead of waiting for me to reply and I can spend more time actually running and improving the business.
Live in 4 simple steps
No coding. No complex setup. Just connect, configure, and go.
Most Discord bots take hours to configure. DuffyBot is different. Import your knowledge base, set your AI's conversation style and confidence threshold, design your ticket panel, and go live. Your AI Discord support bot is ready in minutes, not days.
What your bot knows and where it learns from
Add Website Source
Configure how your bot responds
Minimum confidence before the AI responds. Lower values answer more questions but may be less accurate.
Click on any part of the embed to edit it directly
DuffyBotAppToday at 12:00 PM
DuffyBot
DuffyBotWrong answer? Fix it once
Add the correction to your Knowledge Base. Every future response uses the updated information automatically.
Unlike traditional AI chatbots that need full retraining, DuffyBot updates in real time. Your AI support bot learns from every correction your team adds, with zero downtime.
Manage what your AI assistant knows
Manual Entries
Custom knowledge entries added directly
| Title | Content | Actions |
|---|---|---|
| Getting started with DuffyBot | To set up DuffyBot, first invite the bot... | Edit |
| Pricing and plans | DuffyBot offers three plans: Free, Pro... | Edit |
Add Knowledge Entry
No retraining required
Traditional AI chatbots need to be retrained when they get answers wrong. With DuffyBot, corrections take effect the moment you save them.
One fix, permanent accuracy
Fix an answer once and every future response reflects the change. The same question never gets a wrong answer twice.
Anyone on your team can do it
No coding or technical knowledge required. If you can fill in a text box, you can teach your bot.
Most AI bots keep repeating the same mistakes until someone retrains the entire model. DuffyBot works differently. Your team spots a wrong answer, adds the correction through a simple dashboard, and the AI uses it immediately. No developer needed, no downtime, no waiting. It's the fastest way to keep your Discord support accurate as your server grows.
Simple, transparent pricing
Start free. Upgrade when you need more.
One flat price per account, not per server. No per-ticket fees, no per-message charges, no usage surprises. Pick a plan, and it applies to every server you own. Scale your support without watching a meter.
Plans are per account, not per server. Your plan applies to all servers you own.
Free
Try AI-powered support with zero risk. Works alongside your existing ticket bot, or on its own.
Key features included:
AI-Powered Support
Auto-answers from your knowledge base.
- 50 AI responses/mo
- External ticket mode
- Staff takeover
- Discord channel indexing
- 1 knowledge base source
- 1 ticket category
- 7-day analytics
- Last 25 transcripts
Starter
The full product for growing servers. No artificial restrictions on the basics.
All Free features, plus:
Custom Embeds
Design ticket panels with a visual editor.
- 1,000 AI responses/mo
- AI data lookups
- All 6 conversation styles
- Unlimited KB sources
- 5 ticket categories
- All-time analytics
- 5 AI corrections
- 1 public channel
Pro
For servers that take support seriously. The AI learns, adapts, and improves over time.
All Starter features, plus:
AI-Powered KB Analysis
Finds gaps and generates new content automatically.
- 2,500 AI responses/mo
- 5 lookup tables (5K rows)
- Full site crawl
- AI content generation
- KB gap tracking + analysis
- Unlimited AI corrections
- CX Score
- 3 public channels
Business
For large servers and businesses that need unlimited capacity and dedicated support.
All Pro features, plus:
Unlimited AI Suite
No caps on responses or automations.
- 5,000 AI responses/mo
- 10 lookup tables (10K rows)
- Unlimited FAQs, canned responses
- Unlimited categories + forms
- Priority support
- Unlimited public channels
- Data export (CSV)
- White-label branding (soon)
14-day money-back guarantee. Cancel anytime.
Common Questions
DuffyBot ONLY uses content from YOUR knowledge base, including documents you upload, pages you scrape, and messages from your Discord. It never pulls from the internet or makes up answers. This means accurate, on-brand responses with zero hallucination.
Every response includes a confidence score. When the AI isn't sure (below your threshold), it automatically escalates to human staff instead of guessing. You can also review AI responses in transcripts and add corrections to the knowledge base.
Free tier: 50 AI responses/month, 1 knowledge source. Starter: $12/mo, Pro: $29/mo, Business: $59/mo. Check the pricing section above or visit the pricing page to compare all features.
Most servers are up and running within 15 minutes. Add the bot, import your knowledge (Discord channels, websites, or paste text), customize your embeds, and you're live. No coding required.
Yes. The free tier is fully functional with 50 tickets per month and 1 knowledge source. No credit card required. You can upgrade to Pro anytime if you need more capacity.
DuffyBot is a standalone ticket system. If you're currently using another ticket bot, you can run both side by side during transition, then disable the old one when you're ready.
Cancel anytime from your dashboard. No long-term contracts. Your data stays accessible for 30 days after cancellation so you can export transcripts if needed.
Your knowledge base and ticket data are isolated per server and never shared. We use encrypted connections, and you can delete your data anytime from the dashboard.
Ready to stop the ticket chaos?
Set up in 15 minutes. Free tier included. No credit card required.
14-day money-back guarantee on all paid plans